Error Resolution

In Case of Errors or Questions About Your Electronic Transfers

Telephone us at (800) 431-1567 or (402) 528-3223 or write us at PO Box 100, Beemer, NE, 68716, as soon as you can , if you think your statement or receipt is wrong or if you need more information about a transfer on the statement.  We must hear from you no later than 60 days after we send you the FIRST statement on which the error or problem appeared.

• Tell us your name and account number.
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
• Tell us the dollar amount of the suspected error.

We will investigae your complaint and will correct any error promptly.  If we take more than 10 business days to do this (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a new account), we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.

Billing Rights Summary

In Case of Errors or Questions About Your FCB Creditline.

If you think your FCB Creditline bill is wrong, or if you need more information about a transaction on your bill, write us at PO Box 100, Beemer, NE, 68716 as soon as possible.  We must hear from your no later than 60 days after we send you the first bill on which the error or problem appeared.  You can telephone us, but doing so will not preserve your rights.  In your letter, give us the following information:

• Your name and account number.
• The dollar amount of the suspected error.
• Describe the error and explain why you believe there is an error.  If you need more information, describe the item you are unsure about.

You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of the bill that are not in question.  While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.  The charge in question may remain on your statement, and we may continue to charge you interest on that amount.  But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.  We can apply any unpaid amount against your credit limit.

How to Calculate Your FCB Creditline Finance Charges

Your finance charge is computed by multiplying your closing principal balance for each day by the daily periodic rate and adding the daily results during the billing cycle together.  You may calculate the daily periodic rate for any day by dividing the annual percentage rate for that day by 365.  The closing principal balance for each day will be determined by adding all advances made and deducting all payments received from the opening principal balance.  The finance charge will accrue from the date of each advance.  The periodic rate in effect may vary in accordance with your FCB Creditline Agreement.

Online Banking Disclosure

1. The Service.

In consideration of the Online Banking services (“Services”) to be provided by First Community Bank (“Bank”), as described from time to time in information distributed by BANK to its customers.  In the agreement, “Customer” refers to the person(s) subscribing to or using the Service.  The Customer agrees as follows:  You may use a Personal Computer (“PC”) or web based phone through an Internet connection to obtain account balances and transaction information. You may also use your PC or web based phone to obtain  statements on your accounts and to transfer money between your accounts.  However, transfers from your savings and Money Market accounts are considered pre-authorized transfers, and pre-authorized transfers are limited to six (6) per monthly statement cycle by federal regulators.  By subscribing to the Service or using the Service to make any payments to a third party, you agree to the terms of the Agreement.

2.  Your Access ID and Password.

Each individual who has access to Online Banking, including each individual named joint accounts, must designate an access ID and password.  Your access ID must be a minimum of 6 characters. The password must be between 9 and 17 characters. There must be at least 1 number, 1 uppercase letter, 1 lowercase letter and 1 special character.  It is recommended that you change your password periodically to enhance security. Your access ID and password are sensitive personal data.  You should select an access ID and password that are hard to guess.  They should not be based on your name, address, or other personal information.

3. Delivery of Your Transfers.

You may schedule transfers between your First Community Bank accounts to be initiated on the current business day, on a future date, or on the same date of each month, subject to the restrictions in the Agreement.  Although you can enter transfer information through the Service twenty-four (24) hours a day, seven (7) days a week, transfers can be initiated only on business days. Funds will be deducted from your Account on the business day on which a transfer is to be “initiated.”  This date is referred to in this Agreement as the “Transaction Date.”  If you direct the initiation of a transfer to occur on a day other than a business day, it will be initiated on the following business day.

4. Recurring Transfers.

Recurring transfers are those made for the same amount and are made on a weekly, bi-monthly, monthly basis, etc.  Once started, recurring transfers will be made automatically until you tell us to stop or cancel the transfer on-line and we have a reasonable opportunity to react.

5. Our Liability for Failure to Complete Transactions.

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we might be liable for some of your losses or damages.  However, there are some exceptions.  We will not be liable for instance:

a. If, through no fault of ours, you do not have enough money in your account to make the transfer;
b. If the money in your account is subject to legal process or other encumbrances restricting transfer;
c. If the transfer would go over the credit limit on your overdraft line (if any);
d. If the system was not working properly when you started the transfer;
e. If  circumstances beyond our control (such as flood or fire or systems failure) prevent the transfer, despite reasonable precautions that we have taken.

6. Canceling a Transfer.

You may use your PC to cancel a transfer up to 6 p.m. (CST) on the business day your transfer is scheduled to be initiated (“Transaction Date”).  There is no fee for canceling a transfer online.

7. Statements.

All payments, transfers, and/or fees made with the Service will appear on your monthly Account statement.  The Payee name, payment amount, and date of the payment will be shown for each payment made through the Service during that month.

8. Fees.

Fees for Services shall be payable in accordance with a schedule of charges as established and amended by BANK from time to time.  Charges shall be automatically deducted from customer’s Account, and BANK shall provide to Customer monthly notice of such debit(s) on your statement.

9. Equipment.

You are solely responsible for the equipment (including your personal computer and software) you use to access the Services. We are not responsible for errors or delays or your inability to access the Services caused by your equipment. We are not responsible for the cost of upgrading your equipment to stay current with the Services nor are we responsible, under any circumstances, for any damage to your equipment or the data resident thereon.

10. Business Days/Hours of Operation

Our business hours are 8 a.m. to 5 p.m. (CST), Monday through Friday, 9 a.m. to 11 a.m. (CST), Saturday, except bank holidays. Although payments and transfers can be  completed only on business days, the Service is available 24 hours a day, seven days a week, except during maintenance periods.

11. eStatements.

If you have elected to receive your statements electronically and at a later date would like to begin receiving a paper statement, please notify

First Community Bank,
201 Main Street, PO Box 100
Beemer, NE 68716.

12. Notice of Your Rights and Liabilities.

Security of your transactions is important to us. Use of the Services may therefore require a PIN or password.  If you lose or forget your PIN or password, please call 402-528-3223 during normal business hours listed above.  We may accept as authentic any instructions given to us through the use of your password or PIN.  You agree to keep your PIN and password secret and to notify us immediately if your PIN or password is lost or stolen or if you believe someone else has discovered your PIN or password.  You agree that if you give your PIN or password to someone else, you are authorizing them to act on your behalf, and we may accept any instructions they give us to make transfers or otherwise use the Services.  Online Banking Services enables you to change your password; we recommend that you do so regularly.  We may be liable for certain security breaches to the extent required by applicable law and regulation.  We do not assume any other liability or otherwise guarantee the security of information in transit to or from our facilities.  Please note that we reserve the right to (1) monitor and/or record all communications and activity related to the Services; and (2) require verification of all requested transfers in the manner we deem appropriate before making the transfer (which may include written verification by you.  You agree that our records will be final and conclusive as to all questions  concerning whether or not your PIN or password was used in connection with a particular transaction.

If any unauthorized use of your PIN or password occurs you agree to (1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and (2) provide reasonable assistance requested by us in recovering any unauthorized transfer or funds.

Tell us AT ONCE of you believe your PIN or password has been lost or stolen.  Telephoning is the best way of keeping your possible losses down.  You could lose all the money in your account (plus your maximum line of credit).  If you tell us within two (2) business days, you can lose no more than $50.  If you do NOT tell us within two (2) business days after you learn of the loss or theft of your PIN or password, and we can prove we could have stopped someone from using your PIN or password without your permission if you had told us, you could lose as much as $500.  Also, if your statement shows transfers that you did not make, tell us at once.  If you do not tell us within sixty (60) days after the statement was mailed to you you may not get back any money you lost after the 60 days if we can prove that we could have prevented someone from taking the money if you had told us in time.  If you believe your PIN or password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call 402-528-3223 during normal business hours listed above. WE CANNOT ACCEPT NOTIFICATION OF LOST OR STOLEN PINS OR PASSWORDS OR UNAUTHORIZED TRANSFERS VIA E-MAIL.

13. Errors and Questions.

In case of errors or questions about your electronic transfers, telephone us at 402-528-3223,  8 a.m. – 5 p.m. (CST), Monday through Friday, or write us at:

First Community Bank
Attention:  Electronic Banking Department
PO Box 100
Beemer, NE  68716

as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.  You will need to:

a. tell us your name and account number (if any).
b. describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
c, tell us the dollar amount of the suspected error.

If you tell us verbally, we may require you send us your complaint or question in writing within ten (10) business days following the date you notified us.  We will determine whether an error occurred within ten (10) business days (twenty (20) business days if the notice of error involves an electronic fund transfer to or from the account with thirty (30) days after the first deposit to the account was made) after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days (twenty (20) business days if the notice of error involves an electronic fund transfer to or from the account within thirty (30) days after the first deposit to the account was made) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

If we determine there was no error, we will reverse the previously credited amount, if any, and we will send you a written explanation within three (3) business days after we finish our investigation.  You may ask for copies of the document that we used in our investigation.

14. Disclosure of Account Information to Third Parties

We may disclose information to third parties about your account or the transaction you make:

a. where it is necessary for completing transactions or resolving errors involving the Services; or
b. in order to verify the existence and condition of your account for a third party, such as a credit bureau or a merchant; or
c. in order to comply with government agency rules, court orders, or other applicable law; or
d. to our employees, service providers, auditors, collection agents, affiliated companies, or attorneys in the course of their duties and to the extent allowed by law; or
e. if you give us your permission.

15. Authorization to Obtain Information.

You agree that we may obtain and review your credit report from a credit bureau or similar entity.  You also agree we may obtain information regarding you Payee Accounts in order to facilitate proper handling and crediting of your payments.

16. Termination.

We reserve the right to terminate the Services, in whole or part, at anytime with or without cause and without prior written notice. In that event, or in the event you hive us a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers that were previously authorized but not yet made. We also reserve the right to temporarily suspend the Services in situations deemed appropriate by us, in our sole discretion, including when we believe a breach of system security has occurred or is being attempted.  We may consider repeated incorrect attempts to enter your PIN or password as an indication of an attempted security breach.  Termination of Services does not affect your obligations under this Agreement with respect to occurrences before termination.

17. Limitation of Liability.

Except as otherwise provided in this Agreement or by law, we are not responsible for any loss, injury, or damage whether direct, indirect, special or consequential, caused by the Service or the use thereof or arising in any way out of the installation, operation, or maintenance of your PC equipment.

18. Waivers.

No waiver of the terms of this Agreement will be effective, unless in writing and signed by an authorized officer of the BANK.

19. Assignment.

You may not transfer or assign your rights or duties under this Agreement.

20. Governing Law.

The laws of the State of Nebraska shall govern this Agreement and all transactions hereunder.  Customer acknowledges that he/she has reviewed this Customer Agreement, understands the terms and conditions set forth herein, and agrees to be bound hereby.

21. Amendments.

We can change a term or condition of this Agreement by mailing or delivering to you a written notice at least thirty (30) days before the effective date of any such change.  We do not need to provide you with any prior notice where an immediate change in the terms or conditions of this Agreement is necessary to maintain or restore the security of our system or an account.  However, even in these cases, if the change is to be permanent, we will provide you with a notice of the change with the next regularly scheduled periodic statement we send you, or within thirty (30) days, unless disclosure would jeopardize the security of our system or an account.  Notices mailed or delivered to you under this paragraph will be considered effective if mailed to the most recent address we show for you in either our checking or savings account records, or e-mail address in which you agreed to receive such notices and/or disclosures.

22. Indemnification.

Customer, in consideration of being allowed access to the Services, agrees to indemnify and hold the BANK harmless for any losses or damages to the BANK resulting from the use of the Services, to the extent allowed by applicable law.

23. Security Procedures.

By accessing the Services, you hereby acknowledge that you will be entering a protected web site owned by the BANK, which may be used only for authorized purposes.  The BANK may monitor and audit usage of the System, and all persons are hereby notified that use of the Services constitutes consent to such monitoring and auditing.  Unauthorized  attempts to up-load information and/or change information on these web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986.  Multifactor authentication is an additional layer of security that is now a standard part of your Online Banking login routine.  Multifactor authentication is made up of three parts:  an image, a pass phrase and three challenge questions no one else knows.  When you’re at your own computer, enter your Access ID and then click on the Submit button. We’ll show your Multifactor authentication image and pass phrase, which verifies that you’re at the valid online banking site at First Community Bank.  Now you know it’s safe to enter your Password.  When you’re signing in from a different computer, we ask one of your challenge questions to verify your identity.  The secret pass phrase and image will appear after you answer correctly.  You know it’s safe to enter your Password and login; and we know that it’s really you.

24. Fee Schedule.

There is no monthly service charge for online banking and bill payment services.  Fees that may be associated with online banking are:

Bill Payment Non-Sufficient Funds Fee:  $30

Last Updated: April 6, 2022

First Community Bank (the “App”)– powered by Fiserv – helps you control your credit and/or debit cards through your mobile device, making it easy to manage your finances on the go.

The App allows you to:

• get real-time balances for your accounts
• manage your money
• view your transactions and statements
• make transfers
• pay your bills and manage billers
• deposit a check
• receive alerts
• manage cards

This Privacy Policy, in combination with other relevant privacy notices that we provide to you (e.g., pursuant to financial privacy laws), inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the App’s website and mobile application (the “Services”).

THE TYPES OF INFORMATION WE COLLECT IN THE APP

Through your use of the Services, we may collect personal information from you in the following ways:

(a) Personal Information You Provide to Us.

• We may collect personal information from you, such as your first and last name, address, e-mail, telephone number, and social security number when you create an account.
• We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.
• If you provide feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
• We also collect other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.

(b) Personal Information Collected from Third Parties. We may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

• Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area.

• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
• Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
• Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
• Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services.  If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

HOW WE USE YOUR INFORMATION COLLECTED IN THE APP

(a) General Use. In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better. We use your personal information, in connection with the App, in the following ways:

• facilitate the creation of, and secure and maintain your account;
• identify you as a legitimate user in our system;
• provide improved administration of the Services;
• provide the Services you request;
• improve the quality of experience when you interact with the Services;
• send you administrative e-mail notifications, such as security or support and maintenance advisories; and
• send surveys, offers, and other promotional materials related to the Services.

(b) Compliance and protection. We may use your personal information to:

• comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;
• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements and internal policies;
• enforce the terms and conditions that govern the Service; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

(c) Creation of Non-Identifiable Data. The App may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. We may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance our products and services. We reserve the right to use and disclose non-identifiable information to third parties in our discretion.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We disclose your personal information collected through your use of the Services as described below.

(a) In Accordance with Our Other Privacy Notices. Other than as described in this Privacy Policy in connection with the App, this Privacy Policy does not apply to the processing of your information by us or third parties with whom we share information.

(b) Third Party Service Providers. We may share your personal information with third party or affiliated service providers that perform services for or on behalf of us in providing the App, for the purposes described in this Privacy Policy, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to the App.

(c) Authorities and Others. Regardless of any choices you make regarding your personal information, The App may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.

LINKS TO OTHER SITES

The App may contain links to third party websites. When you click on a link to any other website or location, you will leave the App and go to another site and another entity may collect personal and/or anonymous information from you. The App’s provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.

YOUR CHOICES REGARDING YOUR INFORMATION

You have several choices regarding use of information on the Services.

(a) How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise its policy on responding to these signals.

(b) Access, Update, or Correct Your Information.  You can access, update or correct your information by changing preferences in your account. For additional requests, please contact us.

(c) Opting Out of Email or SMS Communications. If you have signed-up to receive our email marketing communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under “Contact Us” below. If you provide your phone number through the Services, we may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.

(d) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.

SAFEGUARDS AND RETENTION

We implement reasonable administrative, technical and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

A NOTE ABOUT CHILDREN

The Services are not directed towards individuals under the age of 18, and we do not, through the App, intentionally gather personal information about visitors who are under the age of 18. If a child under 18 submits personal information to us through the App and we learn that the personal information is the information of a child under 18, we will attempt to delete the information as soon as possible.

PRIVACY POLICY UPDATES

This Privacy Policy is subject to occasional revision. We will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Policy will be effective thirty (30) calendar days following notice of the changes on the Services. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify us prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes shall indicate your acknowledgement of such changes.

CONTACT US

If you have any questions or complaints about this Privacy Policy or The App’s data collection or processing practices, or if you want to report any security violations to The App, please contact The App by email at: support@firstbeemer; or by mail at:

First Community Bank
PO Box 100
Beemer, NE 68716